We accept credit card payments, GooglePay, ApplePay, and Shop Pay. We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover credit cards. Please check your credit limit, number of payments, and card number carefully before using credit cards. The debit date and the number of contracted payments vary depending on the type of credit card and the details of your contract. Credit card payment, GooglePay, ApplePay, and Shop Pay are also available for shipments to countries and regions outside Japan. We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover credit cards. Please note that customs duties and taxes in the importing country may apply when goods are shipped. In such cases, customers must pay them separately. Please note that we have no control over these charges and cannot predict the amount.
About Shipping Charges
The following shipping charges (including tax) will apply per order. Please note the following per order (tax included). Shipping ■Domestic Shipping: Flat rate 750 yen (tax included) *Free shipping is available for orders with a total purchase amount of 16,500 yen (tax included) or more.
■Overseas Shipping United States,Canada：¥5,000 United Kingdom,Ireland,Italy,Netherlands,Austria,Switzerland,Sweden,Spain,Czech Republic,Denmark,. Germany,Norway, Finland,France,Belgium,Portugal,Poland:¥5,000 China,South Korea,Taiwan,Hong Kong ,Singapore ,Malaysia,Thailand,Israel United Arab Emirates: ¥6,000 Australia,New Zealand: ¥7,000 Algeria,Tunisia,Republic of South Africa,Republic of Angola,Nigeria,State of Libya Morocco,Egypt：¥7,500 Brazil：¥8,000
Order Confirmation
Please confirm the contents of your order in the "Order Completion E-mail" sent to the e-mail address you entered when you completed your order. You can also check the details of your previous orders from "Order History" in "My Page".
Cancellation of Orders
Only registered members can cancel an order from "My Page" until the day before the order is shipped. The above cancellation is only available on "My Page" and cannot be used by non-members or non-logged-in customers. Please note that the cancelled items may be used for another customer's order. However, even if you are a member, you may not cancel a reserved item for your own convenience.
*Only one item in an order cannot be cancelled. In that case, please cancel the order itself and place another order only for the item(s) you wish to order.
Change of delivery address
To prevent problems such as incorrect delivery, we do not accept changes in shipping address after an order has been completed. If you need to change the delivery address, please contact the delivery company yourself to change the delivery address after confirming the "contact number" of the delivery company from the shipping completion e-mail.
About checking the delivery status
You can check the delivery status on the Sagawa Express website by preparing your parcel reference number, which is indicated in the shipment completion e-mail.
About the number of days required for delivery
We will ship your order within 3 business days after you place your order. Delivery may take 1-2 days depending on the area. Delivery may be delayed for certain reasons. In such cases, we will contact you via your registered e-mail address. We are not open during the year-end and New Year holidays, weekends, and national holidays. Please note that we are not open on weekends and national holidays. Please note that some areas, such as isolated islands, are not available for delivery. Please check the product information for the shipping date of pre-order items. Please check the product information.
Return Policy
Please click here for our return/exchange policy. Please select "Inquiries about returns and exchanges" from the inquiry form and fill in the required information and the following details in the contents field. Please send us your inquiry after entering the following information: ・Product to be returned (product code, color, size) ・Reason for return . We will contact you regarding the procedure after confirming the details.
In case of refund, we will cancel the credit card payment. Due to the credit card company's closing date, the cancellation may be made in the following month after the debit is made. Please contact your credit card company for details regarding the refund date.
About exchange
Please click here for our return and exchange policy. We do not accept size or color exchanges due to customer's reasons. Please purchase again.
Please select "Inquiries about returns and exchanges" from the inquiry form, and fill in the required items and the following information in the "Contents" field. Please enter the item(s) you wish to exchange (product code, color, size) ・Reason for exchange and send the form. We will contact you regarding the procedure after confirming the details.
If the product is defective
We apologize for any inconvenience caused. Please contact us using the Contact Us form within 7 days, including the day the product arrives. We will confirm the time of purchase and the condition of the product before taking any action. We may refuse to deal with the problem if we cannot find any defects caused by our company, or if we cannot judge the product as "unused" according to our company's standards even if there is a defect in the product. Please understand this in advance.
About Receipt
Only registered members can download the receipt from "My Page" purchase history after the product has been shipped. The name on the receipt will be the name on the order, and the proviso will be left blank. If you wish to change the name or the proviso on the receipt, please contact us through the inquiry form.
About Payment
About payment methods
We accept credit cards, GooglePay, ApplePay, and Shop Pay. We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover credit cards. Please check your credit limit, number of payments, and card number carefully before using credit cards. The debit date and number of contracted payments vary depending on the type of credit card and contract. Credit card payment, GooglePay, ApplePay, and Shop Pay are also available for shipments to countries and regions outside Japan. We accept Visa, Mastercard, American Express, JCB, Diners Club, and Discover credit cards. Please note that customs duties and taxes in the importing country may apply when goods are shipped. In such cases, customers must pay them separately. Please note that we have no control over these charges and cannot predict the amount.
About Receipts
Only registered members can download a receipt from "My Page" purchase history after the product has been shipped. The name on the receipt will be the name on the order and the proviso will be left blank. If you wish to change the name or the proviso on the receipt, please contact us through the inquiry form.
About delivery
About the number of days required for delivery
Orders will be shipped within 3 business days. Delivery may take 1-2 days depending on the area. Please note that delivery may be delayed for certain reasons. In such cases, we will contact you via your registered e-mail address. We are not open during the year-end and New Year holidays, weekends, and national holidays. Please note that we are not open on weekends and national holidays. Please note that some areas, such as isolated islands, are not available for delivery. Please check the product information for the shipping date of pre-order items. Please check the product information.
About the designated delivery date
We accept delivery date and time requests from 5 business days to 10 days after the order date. Please enter your desired delivery date and time in the form on the cart screen. Please note that we may not be able to accept your delivery date and time due to circumstances beyond our control, in which case we will contact you via your registered e-mail address. Please note that we may not be able to accept the date and time of your order. If you do not specify a delivery date, your order will be delivered in the shortest possible time.
Change of delivery address
In order to prevent problems such as incorrect delivery, we do not accept changes to the delivery address after the order has been completed. If you need to change the delivery address, please contact the delivery company yourself to change the delivery address after confirming the "contact number" of the delivery company from the shipping completion e-mail.
Specifying the delivery address
We can deliver to addresses other than your home, such as your place of work. To add a delivery address, please log in to your "Account" after registering as a member and add a new address in the "Delivery Address" section. Please note that some areas, such as overseas and remote islands, are not available for delivery. You can also specify a "delivery box" from the delivery date and time input form on the cart screen.
About checking delivery status
You can check the delivery status on the Sagawa Express website by preparing your parcel reference number, which is indicated in the shipment completion e-mail.
Notification of Delivery Absence
If you are not at home at the time of delivery, please contact Sagawa Express to receive your package. In addition, please note that in the following cases of cash-on-delivery, the customer will be charged for the return shipping costs incurred in shipping the merchandise. In the following cases, we will charge the customer for the return shipping fee. - When the product is returned to us because the customer refuses to receive it or is absent for a long period of time - When the product is not picked up for the customer's own reason * If the customer does not respond to the charge or in the case of malicious cases, we may take the matter to the police for a damage report, etc. If you do not respond to the claim, or if the case is malicious, we may take the matter to the police.
Shipping company
Japan domestic: Sagawa Express International: FedEx Sagawa Express for Japan domestic delivery and FedEx for international delivery. Please note that we do not accept your choice of shipping company.
Shipping from outside Japan
FedEx is the shipping carrier for international delivery. Please note that we do not accept your choice of delivery company. It takes about 2 weeks from the time of order to delivery. International shipping fees are set by country. Please click here for details.
About Orders
About Shipping Charges
The following shipping fees (including tax) will be charged per order. Please note the following per order (tax included). Shipping ■Domestic delivery: ¥750 (tax included) *Free shipping is available for orders with a total purchase amount of ¥16,500 (tax included) or more.
■Overseas Shipping United States,Canada：¥5,000 United Kingdom,Ireland,Italy,Netherlands,Austria,Switzerland,Sweden,Spain,Czech Republic,Denmark,. Germany,Norway, Finland,France,Belgium,Portugal,Poland:¥5,000 China,South Korea,Taiwan,Hong Kong ,Singapore ,Malaysia,Thailand,Israel United Arab Emirates: ¥6,000 Australia,New Zealand: ¥7,000 Algeria,Tunisia,Republic of South Africa,Republic of Angola,Nigeria,State of Libya Morocco,Egypt：¥7,500 Brazil：¥8,000
About Shopping Cart
There is no expiration date for the shopping cart. However, inventory is not secured at the stage of adding items to the shopping cart. Please note that inventory is secured when you confirm your purchase. If another customer purchases the same item before you while you are adding it to your shopping cart, it may be sold out. Please pay particular attention to items with a small number of items available for sale. If an item is unavailable for purchase, we will notify you of the shortage of the item during the process from the shopping cart to the order completion screen. Please understand this in advance.
Confirmation of Order Details
Please check the contents of your order in the "Order Completion E-mail" sent to the e-mail address you entered when your order was completed. You can also check the details of your previous orders from "Order History" in "My Page".
Adding or Changing Orders
We do not accept additions or changes to confirmed orders. Shipping charges will apply to each order. Please consider canceling your order or placing a new order upon request.
Cancellation of Orders
Only registered members can cancel an order from the order history in "My Page" until the day before the product is shipped. The above cancellation is not available for non-members and non-logged-in customers, as it is processed from "My Page". Please note that the cancelled items may be used for another customer's order. However, even if you are a member, you may not cancel a reserved item for your own convenience.
*Only one item in an order cannot be cancelled. In that case, please cancel the order itself and place another order only for the item(s) you wish to order.
About pre-order items
KANDA BIIKI ONLINE SHOP may handle pre-order items. Please note that pre-order items cannot be cancelled or returned for any reason. For the customer's convenience, the following cases apply. The product image is different, the size does not fit, the order was incorrect, etc. Please note that we may not be able to exchange items due to product availability, even if the delivered item is defective. Please note that pre-order items cannot be shipped together with regular items. Please note that pre-order items with different release dates will not be shipped together. Please understand this in advance.
Orders from outside Japan
Exchange Rates are applied to orders placed from outside of Japan and orders placed using cards issued overseas. The exchange rate is set by the credit card payment service or credit card used by the customer, and an exchange conversion fee will be charged. This fee is not charged by this site, but by the credit card company you use. Therefore, the exchange rate at the time of purchase and at the time of refund will be applied, and there may be a difference. Please note that we are not responsible for the difference between the time of purchase and the time of refund. In most cases, rates are set independently by each service and fluctuate on a daily basis. Import Duties If you order products via international shipping, they may be opened and inspected by customs and may be subject to import taxes and duties imposed when the shipment arrives at its designated destination. You will be held responsible for payment of such import taxes and duties. Please note that we have no control over these charges and cannot predict the amount. Please also note that you must comply with all applicable laws and regulations of the country/region to which the products are being shipped. We shall not be liable for any violation of such laws by you.
Returns and Exchanges
Terms and Conditions for Returns and Exchanges
Upon receipt of your order, please be sure to check within 7 days to make sure that there are no flaws or defects in the product and that there are no errors in your order. We take all possible measures to ensure product quality and delivery, but in the unlikely event that the delivered product is defective or you receive an item that is different from what you ordered, we will promptly return or exchange the product. If we are unable to provide a replacement item, we will return the item for a refund. All of the following conditions must be met in order to return or exchange an item. We will not be able to accept returns or exchanges for the following items: - Unused items - Items that are complete with all accessories, warranty card, box, etc. - Items that are not marked as "non-returnable"
- Items that are 8 days or more past the date of delivery. Products that have been used more than once ・ Products that have been used more than once ・ Products that have been altered or washed ・ Products that have not been notified in advance ・ Products that are clearly marked "non-returnable" on the product page, such as underwear and other hygiene products that come in contact with the skin ・ Products without accessories, warranty cards, boxes, etc. ・ Products that have been damaged by the customer Products with smells, stains, or scratches on them ・Products purchased outside of KANDA BIIKI ONLINE SHOP
Return Policy
Please click here for return/exchange terms and conditions. Please select "Return Inquiry" from the Inquiry Form and fill in the required information and the following details in the "Contents" column. Please send us your request for return (product code, color, size) ・Reason for return after filling out the form. We will contact you regarding the procedure after confirming the details.
In case of refund, we will cancel the credit card payment. Due to the credit card company's closing date, the cancellation may be made in the following month after the debit is made. Please contact your credit card company for details regarding the refund date.
About exchange
Please click here for our return and exchange policy. We do not accept size or color exchanges due to customer's reasons. Please purchase again.
Please select "Exchange Inquiry" from the Inquiry Form and fill in the required items and the following information in the "Contents" field. Please enter the product you wish to exchange (product code, color, size) ・Reason for exchange and send it to us. We will contact you regarding the procedure after confirming the details.
About the product
About size
KANDA BIIKI ONLINE SHOP uses our own measurement method for size description. Please refer to for the measurement method. *Please note that there may be an error of 1 to 2 cm depending on the item. Please understand this in advance. Please check the product page for detailed size information.
Handling of products
When you receive your order, please be sure to check the "handling precautions" and "washing instructions" on the attached tags, etc. before using the product. Click here to see the laundering information.
About hemming and repair
We do not offer hemming and repair services. Please understand this beforehand.
When there is a defect in the product
We apologize for any inconvenience caused. Please contact us within 7 days, including the day you receive the item, using the Contact Us form. We will confirm the time of purchase and condition of the product before taking any action. We may refuse to deal with the problem if we cannot find any defects caused by our company or if we cannot judge the product as "unused" according to our company's standards even if there is a defect in the product. Please understand this in advance.
About ordering products
We do not accept orders for products. Please understand this in advance.
Purchase Restrictions
In order to ensure that all customers can purchase equally, we may limit the number of items that can be purchased depending on the product. Please understand this in advance.
About Favorite Items
You can add items to your favorite list by clicking the "♡" (heart mark) on the product detail page. You must be logged in to add items to your favorite list. You can add up to 100 items to your favorite list. The items you have added to your "Favorite Items" list will be automatically removed when you purchase the item or when the item is no longer listed on the site.
Notification of New Arrivals
The "In-Stock Alert" is a service that notifies you by e-mail when an item is in stock. Click on the "Notification of New Arrivals" link for the product you wish to purchase to complete your registration. You can check the registered items in the "Notification of New Arrivals" section of "My Page". This service is not a guarantee of purchase. Please note that there are cases in which products may not be in stock (in such cases, the registered data will also be deleted). (In that case, the registered data will be deleted.)
About membership information
About Member Registration
To use various services in KANDA BIIKI ONLINE SHOP, such as checking your purchase history and selecting your shipping address, you need to register as a member. There are no annual, registration, renewal, or maintenance fees. Please register from the "New Account Registration" page. Once registered, you can log in with your e-mail address and password. Please note that the Seirin Kouji membership service is not available on this site. Please understand this beforehand.
If you are unable to register as a member
You may have already registered an account with the same e-mail address. Please try logging in with your existing e-mail address. If you have forgotten your password, please go to "Forgot your password" and reset your password. If you still cannot register an account, please contact us from the Contact Us page. For laundry information, please click here.
Forgot your ID and password?
Please follow the same procedure for password reissue. ■Reissue of Password 1. Click "Forgot Password" on the login screen of "My Page". 2. Enter your e-mail address and click the "Submit" button. 3. Click "Reset Password" in the body of the "Reset Your Account Password" e-mail. 4. Enter your new password and change it.
Reissue of Password
If you have forgotten the password you use to log in, please follow the steps below to reissue your password.
■Reissue of Password 1. Click "Forgot Password" on the "My Page" login screen. 2. Enter your e-mail address and click the "Submit" button. 3. Click "Reset Password" in the body of the "Reset Your Account Password" e-mail. 4. Enter your new password and change it.
About My Page
The following functions are available on My Page. Only customers who have registered for an account can use this service.
Check order details and purchase history Check shipping status Change or add shipping address Check favorite items Check items registered for arrival notification
Changing Account Information
If you wish to change your e-mail address or cancel your account, please contact us using the contact form. (*Please note that your date of birth cannot be changed after account registration.)
Withdrawal from membership
If you wish to cancel your membership, please contact us using the Inquiry Form. Please note that you will not be able to check your registration or order information after you cancel your membership. We will ship the products you have already purchased even after you cancel your membership.
About E-mail and E-mail News
How to register, change or stop e-mail news
To register for our newsletter, please do so when you register for a new account ("Newsletter Registration" in the online store). If you wish to stop receiving our newsletter, please go to "Unsubscribe" in the newsletter.
If you do not receive our emails
If you do not receive an email from KANDA BIIKI, there may be a delay in delivery, an error in your registered email address, or the email may not have been sent properly. If there is no error in your e-mail address and you do not receive the e-mail, please check the following. For cell phones] Setting of domain specified reception (@kandabiiki.jp)
[For PCs] Cancellation of spam mail box setting
If the above information is set, or if there is a mistake in the input address, please check it and apply again. If the problem is not resolved, please select "Other KANDA BIIKI inquiries" on the Inquiry Form and contact us.
Others
About language support
KANDA BIIKI ONLINE SHOP is available in Japanese and English. You can select your language from the language switch on the upper left of the KANDA BIIKI ONLINE SHOP.
About other inquiries
If you have any comments or inquiries, please select "Other inquiries about KANDA BIIKI" on the inquiry form, fill out the form, and send it to us. Please note that it may take several days for us to respond to inquiries made via the inquiry form. Please note that we may not be able to reply to all the emails we receive. Please understand that we may not be able to reply to all the inquiries we receive.
